Privacy Notice/ Terms and conditions
1. Background and scope
This Privacy Notice (“Notice”) sets out how Blanco Travels LLC processes and protects the privacy of your personal information.
Blanco Travels LLC is A travel agency. We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.
For the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) and other similarly situated legislation we are a “data controller” (or equivalent) for the processing of personal information you provide to us in connection with:
our provision of business travel services;
event management services;
the provision of leisure travel services; and
for the purpose of all our marketing activities.
There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction to comply with these local data protection laws.
2. What personal information do we collect?
Personal information has the meaning given under your local data protection law, and, where the GDPR applies, the meaning of personal data given under the GDPR. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.
We therefore typically process the following types of personal information about you:
contact information (such as name, residential/mailing address, telephone number, email address);
payment account information (credit/debit card details, including card type, card number, security number and expiry date);
loyalty program / frequent flyer details;
health information such as your dietary requirements and health issues (if any); and
other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation or tour providers).
We also collect online identifiers such as your IP address and data regarding your device and the network you are using to connect with us.
When you contact us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of Flight Centre and our related entities, including for example, financial details necessary in order to process various transactions, audio, electronic and visual information (such as video surveillance footage) used for security purposes, voice recordings for quality control and dispute resolution, and relevant personal information you may elect to provide to us.
In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, membership of political, professional or trade associations (for use in booking special rates), biometric and genetic information, passwords and financial information and health information Please note that, when necessary for travel arrangements, we may collect from a responsible adult personal information relating to a child of any age, but we do not knowingly collect any such information directly from children.
We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. A further example is if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you consent to us using and disclosing that information in connection with facilitating your request. We will not use or disclose sensitive information for purposes other than those for which it was collected, unless we subsequently receive your consent to use it for another purpose.
3. How do we collect personal information?
We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information directly from you during the course of your relationship with us. We will collect this information directly from you unless it is unreasonable or impracticable to do so.
Generally, this collection will occur:
when you deal with us either in person, by telephone, letter, email;
when you visit any of our websites; or
when you connect with us via social media.
We may collect personal information about you:
when you purchase or make enquiries about travel arrangements or other products and services;
when you enter competitions or register for promotions;
when you subscribe to receive marketing from us (e.g. e-newsletters);
when you request brochures or other information from us; or
when you provide information, or use our services, on social media.
Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (other than sensitive information) when you complete surveys or provide us with feedback.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.
Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree to have obtained the consent of the other person for Flight Centre to collect, use and disclose the other person's personal information in accordance with this Notice and that you have otherwise made the other person aware of this Notice.
You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person's personal information to us.
We make every effort to maintain the accuracy and completeness of your personal information which we store and to ensure all of your personal information is up to date. However, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you (see section 14 below). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.
4. How do we use your personal information?
We will only process your information, where:
you have given your consent to such processing (which you may withdraw at any time, as detailed at section 8 below);
the processing is necessary to provide our services to you;
the processing is necessary for compliance with our legal obligations; and/or
the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information (as detailed in sections 5 and 6 below).
In detail: Where you contact us in relation to a travel booking or query, the purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Notice (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.).
When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Notice and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book a flight through us, then we use your personal information to enable your flight to be booked and disclose it to the airline to enable the airline to provide the flight service to you.
We act as agent for or on behalf of many thousands of travel service providers around the world, so it is not possible for us to set out in this Notice all of the travel service providers for whom we act or their locations. For more information about the disclosure of personal information to travel service providers located overseas, please refer to section 6 below.
If you have any concerns regarding the transfer of your personal information to a travel service provider, or you wish to contact us for further information, please refer to the “Feedback / Complaints / Contact” section below (section 14).
Further purposes for which we process personal information include:
providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wish list or saving personal information to allow for pre-population of online forms);
identification of errors;
protecting against, deterring, detecting and investigating fraudulent, unauthorised or illegal activities;
regulatory reporting and compliance;
developing and improving our products and services and those of our related entities;
servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences;
involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided;
to facilitate your participation in loyalty programs;
for research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites;
internal accounting and administration;
to comply with our legal obligations, including complying with law enforcement or government authority requests, and any applicable customs/immigration requirements relating to your travel; and
other purposes as authorised or required by law (e.g. to prevent a threat to life, health or safety, or to enforce our legal rights).
Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing and notifications as described below, and telephone calls). We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS, MMS and iM) if you have opted-in to receive them or not opt-ed out of receiving them, depending upon the applicable law. You can subscribe to receive e-newsletters and other electronic promotional/marketing materials by following the relevant links on our website or requesting one of our consultants to do so for you.
Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please refer to the “Feedback / Complaints / Contact” section below (section14). You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in your email, SMS, MMS, iM or other form of electronic marketing. Please also see the “Your rights” section of this Notice to learn about your ability, at any time, to opt out or limit the use of your browsing behaviour for online behavioural advertising purposes (section 8 below).
5. Is personal information disclosed to third parties?
We do not and will not sell, rent out or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Notice and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Notice, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available or accessible your personal information to another person or entity.
Your personal information may be disclosed to the following types of third parties:
our independent contractors, suppliers and service providers, including without limitation:
in each of the circumstances set out in section 4 (“How do we use your personal information?”);
suppliers of IT based solutions that assist us in providing products and services to you (such as any external data hosting providers we may use);
publishers, printers and distributors of marketing material;
event and expo organisers;
marketing, market research, research and analysis and communications agencies;
mailing houses, freight services, courier services; and
external business advisers (such as lawyers, accountants, auditors and recruitment consultants);
our related entities and brands;
travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers;
any third party to whom we assign or novate any of our rights or obligations;
financial institutions such as banks, when processing financial transactions;
a person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member, friend or work colleague);
your employer, where you are an employee of one of our corporate, business or government clients and you are participating in an event or travelling for work purposes;
a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances);
as required or authorised by applicable law, and to comply with our legal obligations;
customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;
government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process;
various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes;
enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter: and
third-party services or applications when you use these to log into your account (e.g., if you use a third-party service or application (e.g., Facebook, Google) to log into your Flight Centre account, we share certain personal information with that third party).
When you engage us to book flights on your behalf, we will provide your personal information (i.e. name, email address and/or mobile number) to the relevant airline. This enables airlines to advise passengers of irregular flight operations and disruptions (e.g. flight cancellations, schedule changes) directly.
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).
On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.
6. Is personal information transferred overseas?
We may disclose your personal information to certain overseas recipients, as set out below. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR, China cybersecurity law, etc.).
It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information.
(a) Our overseas related entities
Flight Centre operates a global business, including operations in Australia, New Zealand, Canada, United States, United Kingdom, South Africa, Hong Kong, India, China, Singapore, Japan, the United Arab Emirates, Ireland, the Netherlands, Malaysia, Mexico, the Dominican Republic, Costa Rico, Germany, Norway, Sweden, Denmark, Finland, Spain, France and Switzerland. Your personal information may be disclosed to our overseas related entities in connection with facilitation of your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information. This includes enabling “single sign-on” allowing you to login to a shared account across our brands using a single set of log-in credentials, which allows us to, for example, show your reservations and bookings made through the websites, applications, and services of our group companies on your account page, and allow our group companies to show information in your respective account(s) with them.
(b) Travel service providers located overseas
In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world, so the location of a travel service provider relevant to your personal information will depend on the travel services being provided. The relevant travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business or management is based.
(c) Our third party service providers located overseas
We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
(d) China cyber security law requirements
Personal information which is collected and generated within the territory of the People's Republic of China is stored within China's territory except for the following situations:
Where the international transfer is required or authorized by the traveler
We may transfer your personal information overseas when you are using our platform to book overseas hotels, airlines, and travel related services or products.
We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient, or are made subject to appropriate or suitable safeguards as required by your local laws.
We use key service providers located in India, Indonesia, Philippines, Hong Kong, USA, United Kingdom, Spain and Australia. We also deal with many different service providers all over the world, so it is not possible for us to set out in this Notice all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please refer to the “Feedback / Complaints / Contact” section below (section14).
7. Security of information
We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal information provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal information transmitted, stored or otherwise processed. Flight Centre has implemented various physical, electronic and organisational security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. Flight Centre regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. Flight Centre is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise.
We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.
8. Your rights in relation to the personal information we collect
If you wish to make a Subject Access Request to:
access, update, modify, rectify, erase, object to, or obtain a copy of the personal information that we hold on you; or
restrict or stop us from using any of the personal information which we hold on you, including by withdrawing any consent you have previously given to the processing of such information; or
where any personal information has been processed on the basis of your consent or as necessary to perform a contract to which you are a party, request a copy of such personal information in a suitable machine-readable format or have that personal information transmitted by us to another controller
you can request this by contacting us as set out in section 14 below. You will receive acknowledgement of your request.
We endeavour to respond to such requests within a month or less, although we reserve the right to extend this period for complex requests or as otherwise permitted by applicable law.
We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance and confidential references. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records.
You have the right to lodge a complaint with a relevant supervisory authority. Further correspondence regarding your request should only be made in writing to the applicable Chief Privacy Officer as set out in section 14 below.
Please note that, if you request that we restrict or stop using personal information we hold on you, or withdraw a consent you have previously given to the processing of such information, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveller's full name and must include contact details and appropriate identification (e.g. passport details). We cannot make bookings for you without that information.
You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct.
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below (section14).
In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of personal information.
To the extent permissible by law, we reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your personal information, and for any additional copies of the personal information you request from us.
9. California Privacy Notice and Rights
This section applies only to personal information of California individuals as governed by California law including the California Consumer Privacy Act (“CCPA”).
We are required by the CCPA to disclose that in the preceding 12 months to facilitate certain advertising activities commonly deployed by online companies, we “sold” (as the term “sale” is defined in the CCPA) through the use of social media integrations described in more detail in section 10. You can request that we not “sell your information” by clicking this link.
Under the CCPA, a California consumer has the following rights: to request additional information about our data collection, use, disclosure, and sales practices in connection with the consumer’s personal information; to request the specific personal information collected about the consumer during the previous 12 months; and to request the deletion of the personal information we have about the consumer. A California consumer may not be discriminated against for exercising the consumer’s California privacy rights.
To make a request, you may email us at Privacy@am.flightcentre.com or contact us through the web page located here, or through our phone number at 877-867-2907. In most cases, you will be required to provide your name and email address or phone number so that we can verify your request, and in some cases additional information may be required. Where possible, we will attempt to match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us do so. We will respond to your request within the 45-day time period required by applicable law. However, we may not always be able to fully comply with your request, and we will notify you in that event.
Under the CCPA, California consumers may use an authorized agent to make privacy rights requests. We require the authorized agent to provide us with proof of the California consumer’s written permission (for example, a power of attorney) that demonstrates authorization to submit a request for the California consumer. An authorized agent must follow the process described above to make a request, and we will also (a) require the authorized agent to verify the agent’s own identity and (b) confirm the agent’s authority with the California consumer about whom the request was made.
10. Social Media Integrations
Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets) (“SM Features”). These are provided and operated by third party companies (e.g. Facebook) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the SM Feature to function properly.
If you are logged into your account with the third party company, then the third party may be able to link information about your visit to and use of our website or mobile application to your social media account with them. Similarly, your interactions with the SM Features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform.
11. IP addresses
When you access our website, use any of our mobile applications or open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet.
We may use IP addresses for system administration, investigation of security issues and compiling anonymised data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g. to better tailor our marketing and advertising materials, provided you have opted in to receive electronic marketing).
12. Tracking Technologies / Cookies
We may use third-party web analytics services on our websites and mobile apps, such as those listed in our Cookies Policy. The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps.
13. Linked Sites
14. Feedback / Complaints / Subject Access Requests / Contact
You can direct any questions or complaints about the use or disclosure of your personal information to the contact information below.
If you wish to make a Subject Access Request to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please use the appropriate SAR link in the table below. We will respond to these requests within the time period required by the applicable jurisdiction.
Similarly, if you have any enquiries, comments or complaints about this Notice or our handling of your personal information, please contact your consultant or the Chief Privacy Officer using the details set out below and we will respond as soon as practicable.
15. Changes to our Notice
We may amend this Notice from time to time. If we make a change to the Notice, the revised version will be posted on our website. We will post a prominent notice on our website to notify you of any significant changes to our Notice and indicate at the end of the Notice when it was most recently updated. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.
Blanco Travels Terms & Conditions Agreement
Blanco Travels is acting as an agent for its suppliers and is not the direct source or supplier of the travel services requested. By approving use of these suppliers, the traveler agrees not to hold Blanco Travels or its Travel Advisors responsible should any of these suppliers: 1) fail to provide the travel services purchased; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission causing injury, damage, delay or inconvenience.
Blanco Travels is not responsible for, nor can it be held liable for, any injury, damage or loss suffered because of any conditions, actions or omissions that are beyond its reasonable control.
Travel to many parts of the world may involve exposure to a variety of health and/or safety hazards, including but not limited to disease, crime, terrorism and warfare. Blanco Travels is not responsible for advising travelers of whether they should travel to any particular place at any particular time. It is the traveler’s responsibility to stay informed by referring to objective third-party sources of travel information, such as that maintained by the U.S. Department of State (travel.state.gov).
PROOF OF IDENTITY –
The Transportation Security Administration (TSA) requires passengers to carry a government issued identification (ID) card in order to board a flight. The name, date of birth and gender that appears on the traveler’s ID card must exactly match the same such information that is listed on the airline ticket and in the booking records.
International travel requires travelers to have a valid US Passport and may also require one or more Visas, depending upon the traveler’s destination and nationality.
Travelers under the age of 18 not traveling with both parents may need additional special or legal documentation to travel.
It is the traveler’s responsibility to be aware of, obtain, and provide the proper documentation required for their trip. Failure to strictly comply with these requirements may result in denied boarding, undue delays, and/or fees resulting in additional cost to the traveler(s). Blanco Travels is not responsible for these fees and no refunds will be made.
* Passport and visa information may be obtained by contacting the U.S. State Travel Advisory Department at (202) 647-5225 or by visiting the State Department's Web site at travel.state.gov. Non-U.S. passport holders should contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, please contact the Centers for Disease Control at (404)332-4559 or visit the CDC's website at www.cdc.gov.
Non-Refundable Deposit: The deposit is non-refundable once authorized. All deposits to Blanco Travel or affiliates are non-refundable and non-transferable. Blanco Travels reserves the right to accept or reject any person as a trip participant, to expel any tour participant from the tour, to make changes in the itinerary or services whenever the company deems it necessary to the comfort, convenience or safety of the tour participants, and to cancel a tour at any time.
Domestic and International Air: Participants are responsible for their own flights to/from domestic US to connect with the int’l flights. No air deviations are permitted. Blanco Travels has no control over flight schedule changes, fare or tax increases; therefore any fare or tax increases will be reflected until the time of ticketing. The Travel Agent Podcast will not and cannot handle individual requests pertaining to air transportation including but not limited to seat assignments, special meals, frequent flyer miles or similar. All such requests must be handled directly between the passenger and the respective airline. Luggage is at traveler’s risk unless insured.
Not included: Tour prices do not include items not specified above: such as a passport or visa costs if applicable, meals that are not included in the tour, tips, laundry, mineral water, excess baggage, and items of a purely personal nature. The shipping cost of your travel documents are not included.
This engagement shall commence as of the signing of this agreement and shall continue through the culmination of Blanco Travels Trip, or cancellation by either party in accordance with paragraph 4.
Payments are non-refundable after March 31, 2023. Unused tour features are neither refundable nor exchangeable.
5. NO GUARANTEES
Company cannot guarantee the outcome of Blanco Travels and Company’s comments about the outcome are expressions of opinion only. Company makes no guarantees other than that the services described in the itinerary shall be provided to Participant in accordance with the terms of this agreement. Participant acknowledges that Company cannot guarantee any results for activities and services as such outcomes are based on subjective factors that cannot be controlled by Company.
6. INHERENTLY DANGEROUS ACTIVITIES AND RISK
Participant attests that he or she is voluntarily participating in all the activities involved in and related to Blanco Travels LLC. Participant acknowledges that the Services provided at the Blanco Travels LLC, as well as certain optional activities offered by the venue, are inherently dangerous or carry some inherent risk, including but not limited to yoga, hiking, water sports, adventure activities, and other physical activities. These activities can be strenuous and many occur in the natural environment among naturally occurring hazards. Participant expressly assumes the risk for any damage to self or property.
Participant represents and warrants that he or she has sufficient physical strength, ability, and experience to participate in Blanco Travels LLC and the activities and services provided. Participant represents and warrants that he or she does not have any health problems or medical conditions that might preclude participation in Blanco Travels LLC or the activities and services.
Participant understands that, while reasonable precautions have been taken to promote safety, not every situation can be controlled. Therefore, Participant assumes any and all of the risks of participating in the Retreat and agrees to indemnify, hold harmless, and promise not to sue Company or any party or entity conducting a specific event or activity on behalf of Company and release those parties from any and all liabilities or claims made as a result of Participant’s attendance and participation in Blanco Travels LLC. Under no circumstances will Company be held liable for Participant’s injury, illness, death, or any loss or damage of Participant’s personal belongings resulting from his or her participation in Blanco Travels LLC or during his or her travels to and from Blanco Travels LLC. Should Participant require emergency medical treatment as a result of accident or illness arising during Participant’s attendance and participation in Blanco Travels LLC, Participant consents to such treatment. Participant acknowledges and agrees to be financially responsible for any medical or legal bills that may be incurred as a result of emergency medical treatment. Participant will notify Company verbally and in writing if at any time Participant is injured prior to, during, or after Blanco Travels LLC in Participant’s travels or attendance, or if Participant has medical conditions about which emergency medical personnel should be informed; however, Participant understands that Company is not legally obligated to act on that information in any way or to provide any medical service whatsoever to Participant. Participant agrees that if he or she has any medical or psychological conditions that may hamper him or her from fully and healthfully participating in Blanco Travels LLC, Company retains the right to ask that Participant not participate in portions of or the entirety of Blanco Travels LLC.
7. ALTERATIONS TO THE SERVICE
Company reserves the right to make reasonable alterations the trip of Blanco Travels LLC, including activities as necessary to maintain the safety of participants and the integrity of Blanco Travels LLC experience. Participants understand that the route, schedules, itineraries, amenities and mode of transport to and from any activities may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances or any other reason whatsoever.
8. FORCE MAJEURE
The Company is not liable for failure or delay in performance of the Company’s obligations under this Agreement if such failure or delay in performance is as a result of causes and/or circumstances beyond the Company’s reasonable control and without its fault or negligence, including but not limited to accident, illness, Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster) or of the Public Enemy, acts of war, acts of the government in its sovereign capacity, fires, floods, epidemics, quarantine restrictions, unusually severe weather, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.
Should any such occurrence impede or delay travel and execution of any obligation under this Agreement, every reasonable effort will be made by the Company to mitigate, modify or alter this Agreement as to meet the stated and agreed upon obligations. The Company is not entitled to terminate this Agreement under Paragraph 3 (TERM) in such circumstances, except by mutual consent and agreement in writing pursuant to the Force Majeure provisions. If the Company asserts Force Majeure as an excuse for failure to perform the party's obligation, then the Company must prove that it took reasonable steps to minimize delay or damages caused by foreseeable events, that the Company substantially fulfilled all non-excused obligations, and that the Participant was timely notified of the likelihood or actual occurrence of an event described in in this Paragraph 9. Should Force Majeure render the need for Company's services null and void, Participant agrees to terminate the contract amicably and bear their own expenses incurred to date unless otherwise indicated or specified.
10. RELEASE OF LIABILITY
Participant hereby takes the following action for himself or herself, his or her executors, administrators, heirs, next of kin, successors, and assigns:
(a) I waive, release, and discharge the Company and/or its directors, officers, employees, volunteers, sponsors, representatives, and agents, from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me during the trip or during my travels to and from Blanco Travels LLC.
(b) I indemnify, hold harmless and promise not to sue the Company or persons mentioned in this document from any and all liabilities or claims made as a result of participation in Blanco Travels LLC, whether caused by negligence or otherwise.
11. PHOTO AND VIDEO RELEASE
By participating in Blanco Travels LLC Trip, Participant understands that portions of Blanco Travels LLC may be recorded in video and audio and/or captured in still and/or digital photographs by the Company. Participant agrees that the Company and its assigns have the right and permission to use such recordings and photographs for any purpose without further compensation, permission, or notification.
Notwithstanding paragraph 11, and except as necessary to cooperate with the legal process, including law enforcement and governmental requests; or comply with applicable laws and regulations, Company agrees not to disclose Participant’s confidential information. Participant agrees not to disclose the confidential or proprietary information or ideas of other participants in Blanco Travels LLC. Participant’s breach of this paragraph, if discovered during the term of this agreement, may result in cancellation of Participant’s participation in Blanco Travels LLC trip without refund.
RATES & INCREASES –
All quoted rates are subject to change without notice until initial deposit or payment has been made. Discounted fares typically involve restrictions and changing any aspects of travel arrangements may result in additional payment due.
Airline tickets, air tours and/or other products may be subject to supplemental price increases after the date of purchase due to additional costs imposed by a supplier or government agency. This may include, but is not limited to, increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof.
Blanco Travels strongly advises travelers to use a credit card as this may offer a better opportunity to dispute the charge should a vendor cease operating.
Refunds from a supplier may take 6-8 weeks to process.
TRAVEL INSURANCE –
Blanco Travels strongly recommends travel insurance be purchased for all travelers at the time of initial deposit to cover risks inherent in travel. Blanco Travels Advisors are not insurance experts and cannot guarantee the adequacy or extent of an insurance policy. Travelers are advised to read and become acquainted with policy documents and contact the insurer for clarification or concerns.
BLANCO TRAVELS COVID-19 TRAVEL WAIVER FORM
As the worldwide COVID-19 corona-virus pandemic remains ongoing at this time, I acknowledge that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or canceled by the supplier that is providing them, a government entity or other third party over which Blanco Travels has no control. I further acknowledge that the supplier's own cancellation, re-booking and refund policies, subject to any applicable law that is now or may later be in effect, will govern my rights and remedies, including my right to receive a refund, in such an event. Moreover, I understand that should I elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. By signing below, I hereby agree to hold Blanco Travels harmless and release the agency from any and all liability for any damages, including but not limited to monetary losses, I may incur as a result of such interruption or cancellation of these travel plans.
By clicking I agree to this agreement, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to or infected by COVID-19 while traveling. Such exposure or infection may result in personal injury, illness, permanent disability, and possible death. I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I may experience or incur in connection with Blanco Travels.
As travel opens around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include, but are not limited to: curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, self-quarantine requirements and COVID test results. By signing this agreement, I accept ultimate responsibility for myself and my traveling party to have all the necessary provisions for travel (such as COVID test results, pre-travel questionnaires, etc.) Moreover, I understand that I should assume responsibility for the necessary documents (such as COVID test results, pre-travel questionnaires, etc.) considering COVID-19, in order to travel to my specific destination.
Credit Card Authorization
I understand that multiple payments may be needed to complete the full balance due, and that my information will be saved on file for future approved transactions made on my behalf. I have reviewed, understand and agree to all potential Cancellation, Refund, and Surcharge Policies and Fees by the suppliers within my reservation. I understand that Blanco Travels may assess an additional 15% processing fee for changes and/or cancellations, regardless if cancellation insurance has been purchased. I understand that should there be any issues with the credit/debit card used for my charges, I will be held responsible for all expenses agreed upon and will not hold Blanco Travels liable. I have been advised of Blanco Travels' Service Waiver and agree to all conditions.
I agree with all Terms and Conditions of Blanco Travels, LLC. explained by the travel agent at the time of purchase.